My recordings are the same way. I come home from work on Friday to still having no phone no home securityAnd now no Internet. We are in the facility maintenance and construction business do you understand that we lost several thousands of dollars during this period, not to mention the damage this had done to our good reputation! And this has happen twice now. I got home from work, the cable had not been buried. Hey, management probably views us as a relatively insignificant few from its customer base of millions. Are you going to pay us for our time? I spent several hours on the phone and internet talking to representatives.
My credit score has dropped 106 points. Subject billing and Customer Service. When the installer arrived at my house at the scheduled time, we discussed the plan, and he told me he would not run fiber optics to my house but that he would use existing wiring to the house, a different box on the side of the house, and a cat-5 type cable from the box into the house. I informed him I would call the Arbitration Board first, then Corporate and file other complaints as well! I got 8 emails yesterday evening saying they would be here this morning between 9 and 11. The services were not sufficient.
I am enclosing my previous email request which has all the details. I was given the charges in the 3 part system to approve. Programming, pricing, terms and conditions subject to change at any time. I was sent a new cable box for the new service. This billing error could have easily been taken care of.
Absolute worst customer service experience of my life. Communication companies designed not to use written means of communicating John Regine We all need to pull together and bring a claim against them. We lost calls, internet service was horrible, and had a lot of issues. I was also told if I sign up for cellular services as well, I could save even more due to the bundle package that was being offered. After screaming at the automated system that I wanted to talk to a live rep, I was finally transferred to a real, English-speaking rep.
Seems he wants the feedback. I went into their Union Square store in April of 2014 to upgrade my phone. Either way you need to monitor your employees more effectively. Tomorrow I will be cancelling my order, unless I get some help and quickly. I then ask for a supervisor. I promise you you will get installed today. We proceeded to call the billing department which said technical support would have to look back over our last years service and investigate before a credit could be applied.
Word of mouth is probably more effective than contacting them anyway. The most recent has been Betsy Majoros. Trying to get ahold of person within the corporate office is nonexistent. They fg asked me if I know what husband owes for? It does happen to be however, the largest company in Texas. Stay professional, as I am sure he will be, and help him see through the curtain others have placed before him. Mitch Mullins had her sign a blank contract and would not give her a copy and then left with it. My husband explained how to find it but nobody even tried to find it because a technician could give him a call at least if he could not find it.
Customer service over the phone cold not help me. Once I called the tech support they informed me that they can only check service speed in real time and still wanted to give me the run around. Then today I get emailed a sorry to see you go letter and they stated I needed to return equipment. This has cost me many many hours of my time only to yet be left with intermittent service and paying full price. She told me her system was having problems and she put me on hold. I tried to do things online to try to prevent me going into a store because I have a disability and it is difficult to go out. I signed up on the 8th.
Please get them relocated to a better place asap. WelI, in to called into phone number 1-800-288-2020 and spoke with Charm- about resetting pin because I bought cordless phone at a yardsale. Took me months to finally be able to speak to someone that understands English and conducts business like a professional, just to cancel my service. Finally, I was told that to keep from having to call them, there seemed to be a problem with the modem, and I needed to buy another one. Company is terrible and so is the customer services. I call and stay on hold for hours. Every time I call I get the run around.
The email was not a verbal or written contract either. We have even spoke to someone at the loyalty department who was apparently supposed to help us and still no compensation for the time and the headache that we have had trying to resolve this matter and to top it all off the employee at the retail store is the one who made a mistake in the first place and is not being held accountable for it. Each conversation a minimum of 45 minutes. Dave, the installation technicians and supervisors — Mr. I have spent 82 minutes on the phone to day so far with no resolution. I have been calling Att since September about the same issue they have yet to fix.
Looking at it that way resulted in me having to be a homebody since it was getting so expensive. I told him that, but it happened again. By the way we have been customer since the mid 90s Does anyone feel like they are being cheated on their bills? Was under the impression I had to come into a store to have cell activated with moms current cell number. By this time I have already spent several hours on the phone with customer service trying to get it worked out. Move to an area that has barely any coverage. I am very upset with all of this.