So: how do you get a refund from the App Store or iTunes? Share on Facebook Tweet this Share There are many reasons why you might want a refund for something you purchased from the Apple App Store or iTunes. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. The exact refund policy depends on where you live. Step 5: From the drop-down menu choose the problem you want to report and tap Submit. We recommend using the original packaging if you are returning a computer.
Then get a refund on that in-game gold. Unhappy with an app purchase? As a general rule buyers get 14 days no quibble refunds for anything, for any reason. Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. You can also return eligible items to an Apple Store. Maybe a game looked really good on paper or in screenshots but turned out to be not your cup of tea. Sliders are provided for the most likely range of input.
Depending on how you funded the purchase, it may take longer to get your money back. Had the item longer than 14 days? I suspect that if you go to this refund well too often, Apple may start to refuse your requests. This field disappears with any problem category selection. Your refund or balance due is updated at the top as you input data. To locate an Apple Store in your area, please refer to the.
Only you or the person designated by you may pick up the item s purchased. Feedback If you have ideas for improvements, please let us know. Apple Store, or by contacting Customer Service at 1-800-676-2775. Depending on the item, your country of residence and the reason for the refund, this may or may not be granted. Want to get good Pokemon faster? For instance, you should get a refund if you purchased by mistake, someone purchased without your permission, or something went wrong with the download and you were charged for the app. Step 2: Within the email tap on Report a Problem.
Then get a refund on that in-game gold. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. There seems to be no hard and fast rule. There has to be a balance between protecting developers and content creators while also protecting consumer rights. We guarantee 100% accurate calculations and your maximum refund. You could also access this website on your iPhone or iPad. Suppose, for example, you purchased an app by accident.
I am not from Canada, but I do know that sometimes the describe problem field is missing when selecting certain options. Use the Feedback option from the menu. Two of the apps are billed on the same invoice email and the remaining app is a single entry on a separate email. So just how do you folks do it? Please contact your bank or credit card issuer regarding these fees. At least four developers cited in say that the problem is that people are repeatedly purchasing games and in-app content, asking Apple for a refund — which is normally granted without question — and then continuing to use the content.
A movie averages at 1. Apple says that some refund requests will be manually checked and granted, or not. If you are unsure what to enter in a field, tap the question mark for more information. To return to the input screen, tap the up arrow at the bottom of the results screen. Would you have made the same comment if the developers had been from California? If you're dealing with people, at some point you're going to deal with fraud. Next Floor, distributor of Korean game Destiny Child, also complained about the difficulties in dealing with abusers without Apple's help. Apple support might also contact you for verifying the reason why you have submitted a refund request.
Choose the reason you want a refund and describe the problem to Apple. You'll need to have a valid reason for the request—it's not meant to be a way to get free trials or short-term use— but if you buy something by accident, buy the wrong thing, or get the wrong thing, or don't get anything, it's how you get your money back. Do it this way and them address your query to the app developer. Want to get good Pokemon faster? Pickup Contact If you select in-store pickup, you may designate a third party to pick up your order. The option you choose for reporting an issue with an app will determine what Apple will do next. Step 3: Scroll down to Purchase History, and click on See All.
Additional information about pricing and sales tax is available on the page. Apple Store for an exchange. Apple may contact you to verify the reason for the refund. There's also the possibility you bought an app and just plain hate it. You can still earn gems the normal way but it goes to offset that negative gem count.
Buying an app is a transaction just like going to the store. Step 2: Click on Account located on the right. An Apple Specialist will assist you with your return. This may take a day or two, and you may be contacted for more information. It usually requires refunds on App Store a couple of days for processing.