The cancellation was done and a refund was issued. They apologized but suggested I donate it to my library you can imagine how welll that went over with the reference librarian, like, what is he supposed to do with it! They do not deserve to still be in business the only reason they are is that so many other people just get so frustrated they give up like I did. Now they want me to pay to ship it back. Once we have received and processed the returned item, Alibris will notify of refund via e-mail. Ended up having to close our Visa account - very, very inconvenient as we have other things automatically paid through this account. I do most of my book buying through Alibris and they usually have most items in stock.
I'm certainly willing to pay the extra buck or two to make my life easier. Offer automatically applied during checkout. They have all sent my emails back to Alibris stating I don't want and never ordered these books. When you pay for a product and they send you the wrong item, the least they could do, is respond to your emails, which they do not respond to. I was happy to see the message of 'Items will remain in your cart for 12 hours'.
One day air shipping method : In this shipping method they deliver the items with in 2 days so they charges little high to compare with earlier shippings. Their website was clunky and the order process is completely opaque. I attempted to return an item and hit the back button and lost the return packing slip - cannot get a copy. Refund in the same form of payment originally used for your purchase, two to three weeks after receive item return. I subscribe to their emails, which I've found to be informative. Hence, the service level varies but it's generally very good.
There is no zero star option and therefore, a single star is provided. Tried calling them - you cannot speak with a person. British private eye with an eye for the ladies! I will buy from them again. They said too much time has gone by and it's against their policy to refund after more than 90 days. I received one book but the second has not arrived.
Your purchase benefits world literacy! The books arrived in perfect condition. Buying that book at Alibris was the worst single, online purchase I have ever experienced. I think they can improve with a track and trace though. All rights in images of books or other publications are reserved by the original copyright holders. I have contacted the 3 independent suppliers of these books and told them not to send the books. This was the only site I could find it.
Alibris is where your page-turning prayers will be answered at amazingly low prices. Please rewrap the item in its original packaging, along with the authorization page and ship it using the mailing label provided. There is no way to call Alibris, only an email address. After that time had passed they couldn't look at a calendar correctly , they stated again 14 business days. I placed 3 books in the cart and while looking to add the 4th book over 20 minutes , found that 2 of the 3 books were no longer available. I love Alibris cuz I usually get a mint copy book for the price of a used one. It remained a private network until 1996, when the company launched its website.
The total amount is now showing on my credit card statement and will fight this also through my credit card supplier. Going through my Orders file now and realised I never received it so I contacted them, requesting a refund. I had 3 books in the cart and when I went to put the 4th book in found that 2 of the books in my cart were sold. They are very prompt and professional with their approach. I cannot complete the coursework without the book. I don't have sympathy for pleas to be understanding about high volumes of service requests.
It grew out of Interloc, an online company founded by antiquarian bookseller Richard Weatherford in 1994. The writing was plain stupid. They were selling a book I wanted through a third-party, BunchesofBooks-who we all know to be reliable. Each was sold by a different vendor. My advice is use Abebooks,Biblio and Amazon and stay away from Alibris. What happened to the email saying that they didn't have it in stock???? It came way before I planned it to.